Ellenor was very pleasant and soft spoken. I was nervous in getting my (almost gone) eyebrows microbladied but she explained the process step by step. The process took about an hour, the end result was amazing. I'm so happy with the outcome. I highly recommend her. She is trained and a true professional. I had a groupon yet she treated me as if I was paying big bucks. Next for me is eyelash extensions. Thank you Ellenor.